Here's the thing, Toys-R-Us. You guys are a bunch of assholes. Rarely do I raise my voice and I most certainly do not make a scene in public. But tonight, f*cktards, you have truly outdone yourselves.
Because my son decided to kung fu grip himself up and down the side of his crib not once, but three times in a one hour period today, it was decided that Operation Toddler Bed was to be in full effect. And because I am Captain Awesome Mom, I planned ahead and at approximately 2:00pm, placed an order on Toys-R-Us' website to pick up a toddler bed rail to be picked up in store. Just to ensure that they weren't sold out by the time I got there after work. I PayPaled my way through the order (forgetting to use my Ebates... dammit) and went on about my day.
An hour later I received my email confirming my order. I hit print, threw down a few pistachios and moved on. 5:40pm came (3 hours and 40 minutes post order) and I arrived at the store and handed my printed receipt and ID to the cashier.
Manager: "Where is your pick up receipt?"
Me: "This is my receipt"
Manager: "No, the receipt that says you can come and pick it up."
Me: "Um, the receipt says I paid. What's the problem?"
Manager: "We need a receipt with a code on it to release the items to you."
Me: ".... I don't see the problem here. I have the receipt that I paid. It states what I ordered. I placed the order hours ago."
Manager: "We cannot give you your items without that other email."
Me: (blood boiling... ) "You don't understand. I ordered online. I paid - obviously because here's the receipt. I just want my crib railing so I can go."
Manager: "We cannot give you your order until you have that other email with the code on it."
Me: "Okay seriously? I cannot leave here without the crib railing. My son climbed out of his crib three times today. It's a matter of safety. I need the railing!" (clearly yelling at this point, all eyes on me because I'm the asshole customer, right?)
Manager: "It's not my problem. It's not my fault that you didn't receive that email."
Me: "You work for Toys-R-Us right?"
Me: "I ordered. I paid. I have a receipt showing that I paid. I want my order."
Manager: "I'm not telling you that you can't leave here without one. I'm just telling you that you can't leave here with the one your ordered online."
Me: "You mean to tell me that I have to go to the shelf, pick up the railing, and pay for something that I already paid for?"
Manager: "Yes, until you have that 2nd email."
Me: "And then when I do receive that email, I have to come back to the store, pick it up, then return it immediately because I have already bought something that I paid for? You have got to be kidding me!"
Me: "You guys are the biggest bunch of fucking assholes I have ever met in my life."
Moral of the Story -Toys-R-Us is the biggest piece of shit I have ever dealt with in my life. And I can assure you. Never again, in my entire life will I EVER. I mean EVER buy from their store again.
And just an FYI, it's now 7 hours later and I still don't have that email. I mean, seriously?